Hosted VoIP / Centrex

Your phone system.
In the cloud.

Centrex business telephony supplied through BT by Arotec Limited. A hosted alternative to an on-site telephone system.

Cloud-based business telephony

Hosted centrally.
Connected to your team.

Centrex hosts the core telephone system in the cloud. Your team connects through an appropriate internet connection and compatible devices, rather than relying on an on-site telephone exchange.

There is no on-site phone system to install. We can discuss the service, user requirements and connectivity needed for your business.

Discuss your phone system

Everyday calling

Help every call reach the right person.

Explore the calling features your business needs. Availability and any additional charges depend on your chosen service and licences.

Auto attendant

Welcome callers with a recorded greeting and menu, such as sales or accounts.

Call groups

Route calls to a team of users so colleagues can share the responsibility for answering.

Voicemail to email

Receive voicemail messages in your inbox when you are away from your desk.

Call recording

Discuss recording options, retention and the requirements of your organisation.

Call reporting

Understand call activity and busy periods to help plan staffing and improve how calls are handled.

Business integrations

Discuss whether your CRM and other business tools can work with the selected telephony service.

A choice of devices

At your desk.
Wherever you work.

Choose a calling setup to suit each user, from a physical desk phone to an app and headset. Device and app compatibility will be confirmed for your service.

Desk phones & headsets

Arotec partners with Yealink and Jabra. We can discuss suitable phones and headsets alongside your business calling requirements.

Apps for your team

Explore softphone options, including Cisco Webex where supported, or ask about connecting Microsoft Teams to the telephone network.

Discuss devices & calling

Microsoft Teams calling

Business calls.
Right inside Teams.

Arotec can connect Microsoft Teams to the public telephone network (PSTN), so your users can make and receive calls to landlines and mobiles using the Teams app.

Keep business calling alongside your Teams conversations and meetings. Use the dial pad to call a telephone number and answer incoming calls in Teams.

Requires suitable Teams Phone licensing, PSTN connectivity and configuration. We can discuss the right setup for your organisation.

Discuss Teams calling
Illustrative Teams calling view. The app appearance may vary.

Plan your service

Built around how you communicate.

Your people

Tell us how many users need the service and where they work, including office, remote and multi-site teams.

Your calls

Discuss existing telephone numbers, incoming call routing and the calling features you need. Available features depend on the selected service and licence.

Your connection

A hosted phone service relies on suitable internet connectivity, a prepared local network and compatible devices. We can discuss these requirements alongside your service.

Your questions

Planning your move to cloud calling.

Do we need an on-site phone system?

The core Centrex system is hosted in the cloud. Users still need suitable connectivity, compatible devices and service configuration.

Can we keep our existing numbers?

Tell us which numbers you want to retain. We can discuss transfer eligibility, timing and any arrangements with your existing provider.

What will it cost?

We can prepare a proposal around your users, devices and calling requirements, with the service charges, options and contract terms explained.

Ready to talk?

Bring your
requirements.

Include your user count, sites, existing phone system, numbers you would like to retain and any contract renewal dates. Number transfer options and service details can be confirmed during the discussion.

Request a hosted VoIP proposal

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